https://www.zedo.com/wp-content/uploads/2014/12/ZEDO-Logo2.gif 0 0 Summer Koide https://www.zedo.com/wp-content/uploads/2014/12/ZEDO-Logo2.gif Summer Koide2009-04-03 14:30:392013-09-18 07:35:05Track your Support Cases online!
ZEDO Online Support Cases
Have you had time to check out the new Support Tab in the ZEDO UI? We recently introduced a new tab called “Support”, with the following:
- Online Support Cases: Log a case, check case status, reply to cases all online in your account. Also, view the cases of others in your company.
- Knowledgebase: Including all our implementation documents and whitepapers, training videos!, API documentation, user manual, FAQ’s, articles, blogs, and more
- Release Notes: All current, past and planned future releases are listed here. Help yourself to a bit of insight about what we’re releasing soon
Retiring Email-Based Cases
In a month or so, we plan to retire our email-based support case tracking system. This means that all cases must be submitted online. Don’t worry – we’ll give you plenty of warning and will always provide a backup method for reaching our team.
If web-based case logging doesn’t work for you – let us know! Contact your ZEDO Account Manager as soon as possible and let us know if this causes a process problem for you or your team.
thanks, and keep reading!