Rate your Support Cases

Your opinion matters to ZEDO! Once your support case is closed, you can now rate your support experience in the ZEDO system. ZEDO takes all feedback seriously, and we will analyze case ratings to improve our Customer Service for you. Enjoy ratingsmiley

Case ratings

Please contact support@zedo.com for questions and more information.

ZEDO Advertising Technology Updates – October 2010

Our latest batch of updates includes improvements for the Inventory Forecasting report, easier participation in our Behavioral Exchange, a new version of our popular ADMagic tool, a new Publisher Protection Program, and more.

Quickly Identify the Source of Problem Ads on your Site
Our popular Firefox browser plugin, ADMagic, shows you the source of every ad on your page.  Quickly identify problem banner ads and turn them off directly from the webpage.

The latest version of this plugin can be used by ad operations professionals at any site. You do not need to use ZEDO’s ad serving technology to use this plugin.

To read more or download the latest version, visit www.zedo.com/admagic.

Improve Performance in the ZEDO Behavioral Exchange
We’ve given you the ability to categorize your Channels. This is currently only available for Publishers and websites in the ZEDO Behavioral Exchange and will improve performance of our network on your various channels. The Exchange also allows you to opt in only to specific channels.

One Year Forecasting
It’s really important for customers to know how much inventory they can book for years to come. ZEDO has improved its forecasting engine; now you can plan campaigns up to one year in the future!

More Reach Frequency Report Options
We’ve  added various new report formats in Reach Frequency Reports, to help you better determine the effectiveness of your campaigns.

New Hourly graph on Home Dashboard
Tired of finding out about problems after they happen? ZEDO’s new hourly graph will not only show important statistical data, but also help you identify problems in real-time.

Magically Saving You Bundles of Time.

Ad ops – stop wasting so much time searching for those problem banner ads that you have been instructed to take down! We are here to help you save time and headaches.  Introducing ADMagic, our new advertising technology that enables you to immediately identify problem banner ads, the source, and even pause the ad right from the page where the ad is serving.  By installing ADMagic, you and your co-workers can simply click a button to send ad details by email to your ad ops team to stop an ad that you don’t like.

Previously, this problem was only solved through the use of an installed packet sniffer, reviewing lines and lines of ad code and web calls, hours of investigation and phone calls, and hundreds of page refreshes to catch the ad.  Now, as soon as the problem banner is spotted, it can be reported and/ or stopped.  A half-day investigation is reduced to a two minute process.
plugin that helps ad ops team members immediately stop unwanted content or creative problems directly from your website.

Since ADMagic is tied directly to the ad server, it can share useful information like advertiser, impressions, status and more.  Ad ops can stop the problem and report it to the advertiser via email right then and there. We know what you’re thinking, that this COULD save you a bunch of time and headaches. We agree.

Check out these visuals:

Above, the ADMagic tool shows you the details of the ad right on the page.  You can even change the status of the ad and have it stop serving.

Sales professionals can quickly send a screenshot and problem report to the Ad operations team.

And, the ops team can check out the ad’s performance before taking any action.

ADMagic helps you resolve blocklist violations and prevent unwanted advertisers or content on your site.  ADMagic also lets you immediately kill potential unwanted malvertising, including attempted “drive by” downloads and fake antivirus warnings that scare or infect your users.  ADMagic addresses all these problems through exposing ad source information and providing controls that let you stop the ad and report it immediately.

Want to give it a spin?

  • Launch the Firefox browser.
  • Log in to your ZEDO account.
  • Click the “ADMagic” button on the home dashboard to install the plugin.
  • Restart Firefox.
  • Click the star icon at the bottom right of your browser.

Interested? Take a look at the full demo here: http://www.zedo.com/admagic

You got data, now what?

Internet publishers need to have insight into their data, that’s for sure.  At ZEDO we believe it’s not only about getting the data, it’s about what you are allowed to do with it; how much you can generate, in what format, and how many tools are available to turn you into an analytical quantitative master. So you want your advertising partner’s management platform to be as innovative as possible. Much like ZEDO’s (to shamelessly applaud ourselves).

We’ve been told that our interface is the easiest to use and that we have the “best reporting of all ad servers… both fast and flexible, allowing us to drill down into data from multiple views.” (Doucette Media).

To boot, publishers can customize their own reports in the ZEDO UI at lightning speed.  Email your advertisers success stories in the form of reports, and ensure them accurate spending with in-depth forecasting.  Because it’s not just about having data, it’s what you’re able to do with it.

Ads in iPhone apps? There’s a tag for that.

I love my iPhone. I love my iPhone apps. (Also, I’m cheap, so I’m happy to see ads if it will keep my costs down.) Undeniably,  iPhone apps are hot. In April, TechCrunch stated that, “the total number of devices running on the [Apple] platform [is] 85 million. There are now 185,000 applications on the app store, which have been downloaded 4 billion times.”. If you’ve got (or are planning to have) an iPhone application, then we can help you make some money with it.

If you’ve been following us over the last year, you know that we’ve branched way out from being just an ad server (with ad network optimization, ad ops, and other cool stuff). But don’t think we’re not still making our ad server awesome: We’ve built an ad tag that works in iPhone apps!

The tag is just a couple lines of code –  easy to implement. Ads for iPhone apps will be managed just like all other ads. You can run ads before or after the app is used,  in different dimensions (full screen or as a banner). A nice thing about ZEDO’s iPhone tag is that clicking on an ad doesn’t close the running app. Once the user is done browsing she can return to what she was doing in the application.

As an office with a lot of  iPhone users, we’re pretty excited about this. (The Blackberry users are waiting patiently for theirs.) If you have any questions or comments about this (or anything) we want to hear them.

As always, you can call your Account Manager or contact Sales at salesinfo@zedo.com or 415-348-1975.

Reach the TechCrunch article! http://techcrunch.com/2010/04/08/apple-has-sold-450000-ipads-50-million-iphones-to-date/

ZEDO Advertising Technology Updates – September 2010

September has been busy!  Our global R&D teams have been working really hard lately to develop lots of new and exciting features that will help publishers solve various business problems and improve usability of the ZEDO system. Check them out, and let us know what you think.

Reach Frequency Reports

Customers often want to find out the effectiveness of campaigns by looking at overall user reach. ZEDO has now launched ‘Reach Frequency Reports’ which will tell you the total number of unique clicks, impressions and actions for a period of 14 days.

This feature allows advertisers, ad networks and publishers to track specific activity related to a particular advertisement, advertiser, channel, or publisher.

Currently only ‘Channel Reach Frequency Report’ will be available. We will soon launch all other reports.

Auto levelling

ZEDO has launched a new feature which will allow customers to optimize ads with much more control. Auto levelling will place the best ad on a higher level than the lesser performing ads, and ensure that the best ad finishes serving before moving on to the next best ad.

This feature is incorporated into the Rank Ads page. You can define Auto levelling criteria on a Channel-Dimension basis for any bucket (except Exclusive Ads) in the Rank Ads structure.  You can use eCPM and CTR as the basis for optimization.

Competing and Companion Ads (BETA)

This has been the most awaited feature by ZEDO customers. We are accepting Beta customers to try out our Competing and Companion features; please contact your Account manager NOW!! We will be happy to give you a free training with our Product experts.

Support Metrics

Your opinion matters to ZEDO!  Once your support case is closed, you can now rate your support experience in the ZEDO system. ZEDO takes all feedback seriously, and we will analyze case ratings to improve our Customer Service for you. Enjoy rating 🙂

Please contact zedosupport@zedo.com for questions and more information.

Ad Serving and Self Service Technology in One Place!

As a true advertising technology partner for publishers, we here at ZEDO have multiple products and services for publishers to choose from.  Most well known for our ad serving technology, we also have something that our competition doesn’t (and it just happens to be something that publishers and their advertisers want): a self service system.

Our expert engineer Ivan Yakovenko has worked diligently to make ZEDO the only advertising technology company that offers both a robust independent ad server AND a self service technology for publishers.

Not so sure about Self Service?  We want you to know that using it is easy and can help you save time and money.  By making it easy for advertisers to buy inventory directly from your website, and allowing them to manage their buys with a user-friendly technology, Self Service can save you time and money while keeping your customers happy and returning – which means more revenue for you (and isn’t that what this is all about?). Our experienced support team will help you throughout the entire installation process.  They will help you configure the technology to fit your specific needs, website design, language, targeting preferences, and inventory selling style.

Read more about ZEDO Self Service at:


Learn about all our products and services and see how we are able to claim that we offer publishers more options than any other advertising technology provider in the industry: http://www.zedo.com/product/for-Publishers.htm.

Contact salesinfo@zedo.com to learn more.

More Options to Monetize Inventory

ZEDO is the only technology partner that provides options to manage your direct sales, maximize revenue from your remnant inventory, and sell to small advertisers directly online.
  • ZEDO Ad Server:  Fully-featured ad server for managing direct sales
  • RevMax Yield Optimizer:  Do-it-yourself or full-service yield optimization with ad network management
  • Self Service Advertising Module:  Plug-n-play self service advertising system that plugs into your site, literally selling your inventory while you sleep

Your job as a publishers is to monetize.  The main objective is to sell your inventory to the highest bidder – and make sure you sell ALL of it.  Your ad inventory is your commodity, and we know that you depend on technology to manage this precious cargo.  You see, it’s our job to help you the publisher make as much revenue as possible, and to do so, we have created advertising technology products and services that can support all the ways you monetize.

While you focus on content, getting users to your website, and keeping advertisers coming back, we work on ways to help you sell and support your premium inventory that is  directly sold to your advertisers, the additional inventory that is handed to your ad networks, and inventory that is sold to your advertisers via a self service system.

Use the ZEDO Ad server to run reports that prove your value to advertiser, manage ad operations and trafficking, and adding countless customers as advertiser buy more and more inventory from your direct sales teams.  Then, use the ZEDO network optimizer “AdNet RevMax” to delegate left over remnent inventory that gets passed onto your ad network chain.  Finally, give your advertisers what they want to keep them coming back!   If some of them want a fast and easy way to buy inventory from you check out ZEDO Self Service for premium publishers at http://www.zedo.com/product/selfServiceAdSystem.html (cause it might be in your best interest to make those advertisers happy!)

By offering products and services that give publishers more advertising technology options, we have built a suite of tools and a knowledgeable support staff that can handle any need a publisher might have – including ways to manage ALL three types of your inventory under one roof. Have fun monetizing!!

ZEDO Advertising Technology Updates – August 2010

Welcome to the new monthly ZEDO Technology Updates blog post!  Each month we will share what new features and technology advancements our expert engineers and product teams have come up with to help publishers advance in the online advertising world.

Summer 2010 was exciting and busy for our innovation teams.  We were able to build and update a lot of advanced technology options for publishers. Check them out!

  • Self Service Advertising System for FREE

Now small publishers can make more revenue with Self Service Advertising! ZEDO will work on a Revenue sharing basis and offer a basic Self Service platform to small Publishers. Learn more at: http://www.zedo.com/product/selfServiceAdSystemFree.html

  • Upgraded Flash validation for ‘Upload Flash template’

We’ve surpassed Flash 8!! ZEDO can now rectify incorrect Flash ClickTAG implementations and notify users about missing Flash ClickTAG functions up to Flash version 10!

  • Set dates at Ad level

Customers often ask us – “Can I set run dates for a creative?” Previously, you had to set one date range for all ads in a Campaign. Soon, you’ll be able to set flight dates at the ad level.

Date targeting
If you’d like to learn more about anything on this list, go to http://www.zedo.com/publisher-products/.

If you’re interested in talking to someone about ZEDO, you can call our Sales team at 415-348-4076 or email salesinfo@zedo.com.

(Responsible) Care and Feeding of User Data

Last week, the Wall Street Journal posted a series about Online Cookies and Tracking that was enough to make your blood run cold, if you didn’t know any better.  These (borderline sensational) articles have caused quite a stir and, I’m sure, have had managers scrambling to assure their frantic executives that nothing bad is happening on their site.

The series actually has brought up a number of interesting rebuttals and topics of conversation.  George Simpson at MediaPost reminded us that no one really wants to see ads (oh, except that they do):

“…you have no use for ads (except the ones that tell you about new products you might like, items on sale at local retailers, ideas for Christmas and Mother’s Day — oh, and for whatever you are in-market for at the moment.) Okay, okay, you’ll sit still for ads (or better yet, fast-forward through them) if they mean you don’t have to pay to see individual TV shows. Or pay $450 for a subscription to your favorite magazine. Or they are kind of fun, like the recent Old Spice ads.”

Rob Rose at iMediaConnection wrote that consumers need education about this topic. (I wholeheartedly agree.  But how?  A series of Schoolhouse Rock videos?)  Meanwhile, Eric Anderson remarked that it’s not the tracking or targeting that sucks, but the ads do.

So what do we here at ZEDO think of all this?  Well, for starters, it’s actually great that the topic is being discussed openly and broadly around the industry.  This isn’t a topic which is considered regularly with any sort of depth.  It’s imperative that as a third party provider of advertising technology, we ensure that our services and systems adhere to the standards outlined by the NAI.  Furthermore, third parties have a clear responsibility to explain to users – in simple English – what the privacy policy means, and how the use of their data can be controlled.  Companies must use this same vigilance in choosing partners.

I had a conversation with someone just today about this topic.  He disagreed with my belief that third party companies may have the right to collect and sell user data if done responsibly.  His argument was that companies earn that right only when they’ve been given explicit consent.  My example was that this had been done for years by credit card companies, selling my purchase history data to advertisers, which he refuted with his belief that by signing up with a credit card, he’s given his explicit consent.

It certainly gives me pause to think.  The industry clearly has some strides to make in order to settle down the panic in consumers.  The talk of icons on data-targeted ads, or collecting user consent, may be headed in the right direction, but it certainly sounds unwieldy in execution and user experience.  The recent rumors that the FTC is considering a Do Not Track list (similar to the Do Not Call list) via a browser plugin sounds interesting, yet unlikely.  I look forward to the next several months as all this shakes out, and am curious about what we’ll see in early 2011.